Refund policy

Refund Policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return & Exchange

To be eligible for a return, your item must be unworn, unwashed, with all tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To initiate a return or exchange, please contact us at larkspireapparels.com@gmail.com with your order number and reason for the return.

Items returned without a prior return request and approval will not be accepted.

If your return is approved, we will provide instructions for the return. Free reverse pickup is available where courier service is available. If reverse pickup is not available for your location, you may be asked to self-ship the product. For eligible returns, applicable return shipping costs may be reimbursed as per our return process.

Damages and issues

Please inspect your order immediately upon reception and contact us if the item is defective, damaged, misprinted, or if you receive the wrong product, size, color, or design due to a fulfillment error.

For damaged, defective, or misprinted products, please contact us preferably within 7 days of delivery and provide clear photographs of the product, packaging, product label, and other information requested by us.

An unboxing video is strongly recommended for damaged or defective-product claims as it may be required to verify the issue.

Once the issue has been reviewed and approved, we may provide a replacement or refund.

Exceptions / non-returnable items

Certain products and situations cannot be returned, including:

Products that have been worn or washed
Products that have been altered or modified
Products damaged after delivery due to improper use or care
Products with missing tags or packaging where applicable
Wrong size selected by the customer
Wrong color selected by the customer
Change-of-mind returns
Products the customer no longer wants
Minor color differences caused by screen or display settings
Minor apparel measurement variations within normal manufacturing tolerance
Final Sale or Clearance products specifically marked as non-returnable

Please carefully check the size chart before placing your order.

Exchanges

Exchanges are subject to product and size availability.

If the requested size or product is available, we may arrange an exchange after the returned product passes our quality check.

If the requested replacement size or product is unavailable, you may choose to receive a refund instead, subject to the applicable return conditions.

For wrong-size orders placed by the customer, any applicable production, shipping, or return costs may be borne by the customer.

Reverse Pickup

Once your return is approved, we may arrange a reverse pickup through our fulfillment and courier partners.

The return process generally follows:

Return Request → Approval → Reverse Pickup → Quality Check → Refund/Replacement

Reverse pickup is available where the courier service is available for your PIN code.

If reverse pickup is unavailable, we may provide self-shipping instructions for the eligible return.

Refunds

We will notify you once your returned product has been received and inspected.

If your return is approved, your refund will be processed within 5–7 business days after the quality check is completed.

Refunds will generally be issued to your original payment method.

Where available, you may choose store credit instead of a refund to the original payment method.

Please note that the time required for the refund to appear in your bank account, card, UPI account, or other payment method may vary depending on your payment provider or financial institution.

For Cash on Delivery orders, we may request your bank account or UPI details to process an approved refund.

Return Inspection

All returned products are subject to inspection.

A return may be rejected if the product has been worn, washed, altered, intentionally damaged, or does not match the approved return reason.

Once the quality check is successfully completed, we will process the applicable refund or replacement.

Order Cancellation

Because our products are made to order, orders may enter production shortly after they are placed.

If you wish to cancel your order, please contact us immediately at:

larkspireapparels.com@gmail.com

Cancellation may not be possible once production or fulfillment has started.

Undelivered Orders / RTO

Orders may be returned to the fulfillment facility if delivery cannot be completed due to reasons such as an incorrect or incomplete address, customer unavailability, refusal of delivery, unreachable customer, COD payment not being ready, or other courier-related circumstances.

An RTO caused by incorrect customer information, refusal of delivery, or other customer-related reasons does not automatically qualify for a refund.

If re-shipping is requested, applicable shipping or handling charges may apply.